Customer Reviews
Great customer service. I've had my car serviced at Ford Palm Springs at least 3 times. Nick in the Service Dept was exceptional, friendly, and kept me updated on the status. Great service! I will of course go back on my next service need.
They really tried to get me this loan, and I got it. He bent over backwards for us.
Always professional and thorough when I have work done on my Mazda. Nick kept me informed through the process. I wouldn't take my vehicle anywhere else.
Well my name is Martin I had a problem with my Ford Edge I had just bought the car from another company which I won't name right at the moment since they sold me a lemon and Ford dealership in Palm Springs took care of it all they made me feel comfortable they made they sat and talk to me they kept in Communications with me it worked out to where I was extremely happy that there are people and companies that still go out of their way even if it's for 10 cents to make you confirm that ...
Went to Palm Springs Motors for routine maintenance and battery charge. George K. was my service manager (nice man). I was checked in quickly. Due to the time needed for service, I chose to get a lift home. The driver was very pleasant , Jim, I believe. About two hours later, I was notified the car was ready, and Jim(?) was sent to shuttle me back. The paperwork was ready , the bill was reasonable and I was satified with the overall experience.
I had a great experience with the Lincoln Service team during my visit to Palm Springs. Lisa, my Lincoln Advisor, took the time to get my MKZ serviced on the same day and even provided a courtesy car wash. I was thrilled that I was provided a courtesy shuttle to the local mall while the services were being performed by Ruben, the Mechanical engineer servicing my car. When my car was ready, Steve, a wonderful gentleman, picked me up. Thank you for going above and beyond to service my vehicle.
Nick Thron is always quick and friendly when helping us with our fleet.
I took my vehicle in for service on 3/2/2023. The staff was pleasant and my service advisor (George Keith) was very personable and pleasant to deal with. He answered any questions that I had, the service was performed in a timely manner. Overall, it was a very good experience. Thank you.
My experience was great. Thank you to my service advisor Rafael Guzman! He was the best!!! Offered to be accommodated with a ride home and back to the location. He took time to look up my company fleet information and was very helpful with all information regarding the recall and maintenance I originally went in for. He kept me informed all the way up until pick-up. Great service
I bought a new truck through seller Alex Alvarez. The process was quick and easy. He’s very knowledgeable about the vehicles and I would recommend him to anyone buying! Thanks again!
Service was great, clean facility I was able to drop off my vehicle and pick it up with no issue, thank you Dashon
Customer service is friendly and professional. They gave me a ride home and a ride to pick up my car which was very helpful. Thanks PS Moters
Our vehicle had some recalls. When I arrived in the morning to drop our vehicle off I was quickly greeted and showed where to park. That person took my name, found my appointment and pointed out who I’d speak to inside the service center. Once inside the service center I was greeted again, told what to expect and felt content with the information I was given. Surprisingly, our vehicle was ready on the same day. They even stayed a few minutes late so I could get the vehicle. When they brought it around it looked so nice as they ...
Helpful, patient, kind. "Mijo" is a super salesman. He explained all the cars features and had me test drive 3 until I found the right one. He made us feel comfortable and made buying my new car a very positive experience (which I wasn't expecting). Overall buying experience from Palm Springs Motors was awesome. I have definitely recommended them to everyone who comments on my beautiful new CX-30!
User friendly business
I recently made a purchase a this location and had a wonderful time working with the team. I was in the market for a Bronco for 5 months and could not score one. Alex & Ray were communicative and knowledgeable & I truly felt like because of their determination to work with me is the only reason I was able to make a purchase for these very hard to find models. I was working with their Financing manager Ray that also served great costumer service I love my vehicle. Thank you again
Always VERY friendly at Palm Springs Ford/Lincoln Service Department. I brought my 2022 Corsair in for a small issue with the Sun Glasses Holder not staying closed. They had ordered a replacement console to fix it. I was also scheduled for service on a recall notice for a seatbelt alert. Both items were fixed as well as a different issue I had with the Heads Up Display being up too high to see. I assume they must have done a software update for the recall and it corrected the display issue! I am extremely happy today with the service appointment!
Always helpful with routine service.
Recently purchased a vehicle from Lincoln. Had a great experience working with Raul as our sales representative and Max in Finance. Everything was straight forward and they kept our needs in mind. Highly recommend working with the Lincoln team!
Ask for Jesus in service, best customer service
I have bought cars from various Honda dealerships, Jaguar dealerships and Volvo dealerships and this was HANDS DOWN the best experience I have ever had buying a car. I was not talked down to. No one deferred to my boyfriend for answers. I was not condescended to or negged into paying a higher price. Allen truly felt like he was on OUR SIDE trying to get us the best deal that would work for us to get our truck. We got an incredible deal that worked for us and our perfect vehicle. We could not have been happier or more ...
I have bought cars from various Honda dealerships, Jaguar dealerships and Volvo dealerships and this was HANDS DOWN the best experience I have ever had buying a car. I was not talked down to. No one deferred to my boyfriend for answers. I was not condescended to or negged into paying a higher price. Allen truly felt like he was on OUR SIDE trying to get us the best deal that would work for us to get our truck. We got an incredible deal that worked for us and our perfect vehicle. We could not have been happier or more ...
Outstanding staff and beautiful truck
Your service technician, Ronnie was exceptional in helping me on a day when only your quick lube lane was open. He went beyond on what I was expecting.
Customer service was the best. Marlena is amazing. I needed to be at work at 8am but the shuttle begins at 8am. So Marlena set me up with an Uber. Because of that I was at work at exactly 7:50am. Thank you Marlena.
We just purchased a new Ford Bronco from Palm Springs Ford dealership. The salesmen we worked with, Alex Alvarez and Roy Hoffman were great! Very professional; no pressure. The whole buying process was smooth and easy. I would absolutely buy another car from this dealership - highly recommend!
Work was completed satisfactorily.
I would just like to thank Luis McDonald for being so knowledgeable and so professional. He was able to go over every feature on the Mach-E and was very thorough. Thank you, From Gina Sotolongo.
Good customer service working with us to keep our vehicles properly maintained. Would go back there again and recommend others for the service department!
Nick and Wally in the service department at Mazda have been so helpful every time I've gone in. They always have been great at guiding me into what I need to do for my car right away, what I can wait on, etc. Thanks for your expertise and patient guidance.
I recently purchased a Bronco from Palm Springs Ford and the entire process was quick and seamless. Joey help me out throughout the entire process, from first placing my reservation on the car to eventually picking it up, and he was very pleasant to work with. I highly recommend this dealership to anybody looking for a new car.
The staff at Palm Springs Lincoln Ford are great to work with. Rick Freeze, the sales person who worked with me, verified that the car I was interested in was on-site. He answered all of my questions worked and was very forthcoming with regards to pricing and options. Most of the discussions were via phone. All that was required was to test drive Lincoln Corsair PHEV and sign paperwork. For me, this was as easy as it gets...only two and half hours at the dealer. Inspect, test drive, training on the Corsair features, paperwork signing, and drive home. I ...
I've used PS Ford for standard maintenance and recalls several times and have been very satisfied each time. But lately my truck's been showing system faults that I couldn't correct. I made an appointment at PS Ford with Ronnie and brought the truck in. Ronnie suggested several possible causes and then identified two recalls that I was unaware of and promised to get back to me by a certain date after the mechanics identified the problem. Sure enough, Ronnie called me on the designated date with the news that the problem had been identified and solved. The ...
5 START SERVICE FROM THE SERVICE DEPARTMENT AND SERVICE ADVISOR DANIEL
Great customer service
I was very satisfied with the superb customer service at Quick Lane. I received excellent service and info from Josue regarding my car. He is definitely an asset to your company and gives a personalized response to my questions regarding my car. I feel that Josué and his staff give better and faster service than the other ford dealership off of highway 10.
(Translated by Google) very interesting information (Original) Información muy interesante
Great friendly service
outstanding professional service for the past 12 years
I'm new to the area, first time at this dealership. I brought my car in for an oil change. They said there was a recall that I didn't know about, and they handled that while I was there. Very professional and nice. Didn't try to sell me anything unneccessary. Service didn't take long, waiting room was clean and comfortable. 100% satisfied, will be taking my car there from now on.
Im 46 year old bin to many dealers in my life and i think found the one that I felt like i was in charge and i felt like i got a good deal and if you go there you will feel a good vibe and wont be disappointed
Haven’t used them due to issues in the past. Received a coupon for a 30,000 service. Made the appointment, brought it in and waited on site. Vehicle was completed in a timely manner but looking at my receipt and what I paid, I don’t think they did the 30K service. Left a message. I call back.
We had a punctured tire, thinking it was a quick repair. Rafael inspected the location of the hole and showed that it couldn't be reliably patched. he also pointed out the date of manufacture (2016) and treadwear, recommending replacement. His quote ended up being $400 less than two major chains. He ordered the tires and had them replaced in just a couple of hours. Great service! thank you!
The staff is very friendly and knowledgeable. The team gets my vehicle service done very fast. I don't know everything I could say but everything positive about Palm Springs Motors.
EXCELLENT!!
This was the first service at Palm springs Ford for my F-150 Harley-Davidson edition that is 15 years old. Having had service at another dealership closer to my home in La Quinta Palm springs Ford was hands above that dealership. The serviceman was courteous knowledgeable and helpful. Further because I live in La Quinta they offered a shuttle to return me home and pick me up to get my vehicle when it was ready. I plan on continuing my services for this vehicle at Palm springs Ford and wouldn't consider any other dealership at this point. Thank you for making ...
Great efficient service. they did a complete service of the engine, breaks and tire wear. I trust their service department and have been using the dealership for service since I purchased the car 5 year ago,
FANTASTIC!!!! Ronny, service writer, on top of it!!! I will not go anywhere else for Service. Thank You So Much!
Rafael Guzman was my service writer very knowledgeable and professional car was washed and ready for pick up when promised.
Fast, courteous service and Great Drivers to and from my home.
My 2021 F-150 was in for two days to resolve recalls and perform scheduled maintenance. Service Advisor (Ignacio) was great to work with and kept us informed while managing the various Ford resources to successfully complete the planned work in the two-day window that was quoted. Very happy with the result here!
I enjoyed the space, but most of all Bradley was super patient with me and answered all of my questions. I did not feel rushed to buy a car.
Nick has been my service representative for years and he is amazing! He gets me in quickly, gets me a loaner car (or a ride with Ron 😁) and has my car back to me quickly. He is always first class!
I was very impressed with your site and the employees that assisted me. I had made the appointment the day before and was told to expect at least a half day for the recall service. Living in Yucca Valley, nearly 1 hour away. I left home early to arrive as close to 0830 as I could. I went to the service entrance was redirected to the Quick Lane, with unnecessary apologies. I was again told it would be an extended period of time to accomplish the work. I was prepared so no problem. My vehicle went in at about 0900, and to my ...
Wish we could give a 10 star review! We purchased a vehicle over the phone with the the Internet Sales Manager, Joey. He took care of us in a timely manner and delivered the truck to us same day in San Diego. We are extremely happy with the service provided by Palm Springs Ford.
Good customer service, good vehicle service. Pretty painless. I'll be back!
Ronny Bailey in service was great. He communicated well since my service was a recall.
The car was repaired and runs like new. The car was ready three days early. Lisa is a great service adviser.
Thank you Ray Salazar for finding what I was looking for! Thank you to Roy Hoffman for setting me up and to Ray in finance for making it happen! Excellent experience all around! David! Can't wait to get my truck next!
Chose this dealer blindly when making my Bronco reservation two years ago, and had to hope for the best when it came in last week. No issues! No market rate adjustment just sticker price, including the price guarantee Ford said I had from the 2021 model year order (got bumped to 2022). Max and Joey were easy to work with.
Same 5-star service we've enjoyed for over 20 years. The team at Palm Springs Motors has consistently exceeded our expectations with every purchase. Always accommodating our hectic schedule and treating my family like their own. I couldn't be more thankful.
Have purchased two vehicles from Palm Springs Motors, one in 2008 and one in 2017. I have had both vehicles serviced here and only here and have always had great service. If I had an issue it was resolved quickly and to my satisfaction. Wally, my service advisor, is always professional, courteous, and great to work with. My experience with Palm Springs Motors has always been better than any other dealer I have worked with in the past!
Palm Springs Motors worked very hard to earn my business and make me pleased with my purchase.